Shipping and return policies for Damnably
- Shipping Info
*****INTERNATIONAL SHIPPING DISRUPTION*****
International services have been reinstated following Royal Mail's cyber incident, however please be advised that international bound mail items are currently severely delayed and taking longer than usual to process and arrive. There may be limited tracking information as items leave the UK. Sometimes more information may be available on overseas’ Posts own tracking websites, please find your country's corresponding site listed here: www.royalmail.com/sending/international/overseas-postal-tracking
Please make sure to add Bandcamp's email notifications of your package shipment to your email safe-lists to keep updated on the progress and tracking info of your order. These emails are sent to the email address linked to the Bandcamp account that your purchase was made with.
Combined shipping discounts are automatically calculated and applied if multiple items shipping from the same location are added to one cart for check out together. Shipping discounts will not be applied if items are checked out separately. Please note, if your order containing multiple items includes a pre-order item due to ship out at a later date, the full order will not ship until the estimated shipment date of the pre-order item.
Our protective packaging allows us to securely send a maximum of 5 LPs in one parcel, if your order contains more than 5 LP's, then your order will be split into multiple packages for shipment.
Most merch items on our bandcamp are shipping from the United Kingdom. For items shipping from the UK, we use the following tracked delivery services to ship out orders:
Within the UK - shipping via Royal Mail Tracked 48. Approx arrival time within 3 working days from dispatch. End-to-end tracking and SMS or email notifications provided to recipients online. Flexible delivery options are available - including Safeplace & Delivery to Neighbour (please add a note when submitting your order if this is required)
Within Europe - shipping via Royal Mail International Business Tracked. Approx arrival time 3-5 working days from dispatch. End-to-end tracking and SMS or email notifications provided to recipients online.
Outside of Europe & rest of the world - shipping via Royal Mail International Business Tracked or Tracked & Signed (depending on country/availability). Approx arrival time 5-7 working days from dispatch. End-to-end tracking and SMS or email notifications provided to recipients online.
- Return Policy
We do our upmost to securely package orders for shipping, however we cannot ensure the conditions of shipment once an item has been handed over to and in transit with the postal carrier.
If item arrives in damaged packaging, please IMMEDIATELY:
- Notify the delivery courier and take photos of the PACKAGING damage.
- Take photos of the CONTENT inside the opened packaging and any details of visible damage to items.
We will need these to make the insurance claim with the postal carrier and can discuss replacements for damaged items once these claims have been made.
If the item itself is faulty (not from the result of damage during transit), please contact us to discuss exchange/returns.
Please note we cannot process returns/refunds for autographed gramaphone record sleeves and other autographed items, these have been manually opened and signed by artists and therefore will never be in their original new condition. For hygiene reasons we cannot accept or process returns/refunds for face coverings.
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